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EmployerMississippi State University (MSU)
Location Mississippi State, MS US
PostedDecember 2, 2019

Job Details

Clinical Admissions Assistant



 This Position is for a Clinical Admissions Assistantversity with a college location in Starkville, MS.


JOB NO:499590 DEPARTMENT: 184000 - CVM Clinical Science Department


Essential Duties and Responsibilities:


 1. Greets clients and coordinate patient intake upon arrival. Must be able to readily identify critical patients, notify appropriate personnel (doctors, staff, Year 3 and Year 4 DVM students, and/or Senior Technology students) immediately, and assist with the handling of the associated clients. Monitor waiting area and alert services when clients have been waiting for more than 15 minutes.


2. Professionally answers incoming telephone calls from referring veterinarians and be able to understand and use medical terminology in such a way as to determine if the referral request should be handled as an emergency or as a general referral case. Schedule an appointment based on the case specifics or message the appropriate personnel for further discussion and consult with referring veterinarian. Assists referring veterinarians in scheduling client appointments to ensure a seamless delivery of excellent customer service from point of admission to discharge.


3. Answers all calls for the College in a timely fashion using proper phone etiquette and speaking in a professional manner. Handle 30-50 phone calls as the Emergency Operator each night, make the determination if the client/patient needs require emergency care or involves a more routine issue whereby a message is taken and routed to the appropriate service/person on the next business day. Route these calls or messages to one of the numerous individual voicemail box or clinical services as deemed appropriate.


4. Communicates with a superior level of customer service to maintain patient demographic information by obtaining, recording, and updating personal and financial information. Input into the electronic medical record client contact information to include full name, address, phone number, and email address along with ensuring referring veterinarian information is up-to-date.


5. Provides support and comfort to clients through a vast array of emotional situations. Examples include desperation, anger, guilt, grief, etc.


6. Notifies clients when their animal’s cremains are ready and compassionately release the ashes to the grieving owner when they present for pick up.


7. Possess a basic knowledge of veterinary terminology and develop a fundamental knowledge of animal care and husbandry for household pets and livestock.


8. Collects payments (cash, check, credit card), issue receipts, and secure deposits. Verify calculations to determine taxes, discounts, and additional charges are correct. Processes credit applications through outside financial institution (CareCredit) to verify financial eligibility status for admission to hospital. 


9. Monitors the security of the building through cameras and door alarms.


10. Coordinates resolution of the CVM physical facility by contacting appropriate personnel


11. Performs related duties as assigned.


Minimum Qualifications:


High School Diploma plus 4 years' experience related to the duties and responsibilities specified.


Preferred Qualifications:


Previous work in a Veterinary Medical environment.


Knowledge, Skills and Abilities:


Excellent oral communication skills in person and on the telephone.


Ability to multi-task.


Ability to remain calm under pressure.


Working Conditions:


Work is normally performed in a typical interior/office work environment.


No or very limited exposure to physical risk.


 


No or very limited physical effort required.




 


 

Job #326783

Learn more at https://explore.msujobs.msstate.edu/en-us/job/499590/clinical-admissions-assistant

Contact:
221 McArthur Hall
Mississippi State, MS US