|Location||Hattiesburg, MS US|
|Posted||February 14, 2020|
This position is for a Customer Service Representative - CDC Info with a company location in Hattiesburg, MS.
Duties and Responsibilities Include: Provide user support and customer service for vaccine grantees and providers via telephone and e-mail; Maintain appropriate documentation on phone and e-mail inquiries; Provide users with operational and technical support for basic software/hardware; issues with the VTrckS Ordering System; Escalate issues to the appropriate areas of responsibility and monitor activity to ensure that issues are resolved within the established departmental time frames; Provide assistance to CDC in resolving escalated issues; Complete required training; May be required to work scheduled holidays; Overtime may be required.
Requirements and Qualifications Include: High school diploma or equivalent required; One (1) to three (3) years of related customer service, call center or help desk experience; Demonstrated customer service, leadership and team interaction skills are required; Ability to define and solve problems, collect data, establish facts and draw valid conclusions; Ability to plan and organize, prioritizing and planning work activities, using time efficiently; Experience with current PC and Windows environments required; Knowledge of Internet browser support desired; Technical terminology experience desired; Must be able to speak and write English clearly and professionally; Spanish/English Bilingual a plus; Proven ability to work as a team member is required; Participate in training and receive certification that all required modules received a passing score.
Equal Opportunity/Affirmative Action Employer, EOE
Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.