This Position is for a Client Services Representative I with a work location in Pascagoula, MS.

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Your Impact

Main Responsibilities:

Promptly informs supervisor of potential problems or customer concerns.

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.

Strong focus on providing good customer service.

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.

Site responsibility and location of coverage may change based on client and/or division needs.

(Select primary function(s) for job posting)

Copy Center / Administrative:

Good working knowledge of MS Office (Outlook, Word, PowerPoint, Excel).

Self-motivated, with solid organizational skills.

Strong written and verbal communication skills, comfortable interacting with end users and key customer contacts.

Promptly informs manager of potential issues, customer concerns; responds to internal and external communications.

Client Services:

Toner replacement.

First response to triage hardware or print related incidents.

Process client requests for changes in print hardware in work areas.

Document key activities in customer and internal systems / applications.

Assist in print device moves / installations, including coordination of activities with key client support groups.

Device Maintenance:

Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

Follows daily, established maintenance processes and procedures.

Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

Evaluates equipment issues and notifies service department if unable to resolve.

Delivers paper.

Assists end-users in basic functionality of equipment.

Records meter reads.

Maintains service activity reports.

Monitors supplies and restocks inventory.

Inventory Services:

Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

Analyzes ongoing activity of inventory.

Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

Monitors and communicates status of inventory.

Initiates, conducts and reports on Physical Inventories.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

Basic computer skills/technical knowledge.

Ability to multitask and prioritize in order to meet deadlines.

Good customer service and communication skills.

Ability to work with minimal supervision.

Ability to work OT as needed.

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

Ability to lift up to 50lbs.

Ability to climb multiple flights of stairs (up to 80-100 ft high).

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Complies with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job #582191