North Lauderdale Water Association (NLWA) is seeking a qualified and dynamic Office Administrator/Customer Service Representative with experience in business office operations and technology. If you thrive in a fast-paced office environment, enjoy engaging in a variety of clerical and administrative tasks, and have a knack for assisting with technology upgrades and changes, we want to talk to you! This role offers a clear career path and a comprehensive compensation package, including pay commensurate with experience, IRA matching, and generous benefits.

Key Responsibilities:

• Serve as the first point of contact for customers, providing exceptional service in person, over the phone, and via email.


• Perform a variety of clerical and administrative tasks, including data entry, filing, and record keeping.


• Assist with technology upgrades and changes, ensuring smooth transitions and minimal disruptions.


• Manage customer accounts, process payments, and handle billing inquiries.


• Coordinate and schedule appointments, meetings, and events.


• Maintain office supplies inventory and place orders as needed.


• Prepare and distribute correspondence, reports, and other documents.


• Support the Office Manager with various projects and initiatives.


• Ensure compliance with company policies and procedures.


• Troubleshoot and resolve minor technical issues with office equipment and software.


• Collaborate with team members to improve office processes and enhance customer satisfaction.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Business Administration or related field preferred.


• Proven experience in office administration and customer service.


• Proficiency in office technologies, including Microsoft Office Suite and other relevant software.


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Ability to work independently and as part of a team.


• Detail-oriented with a high degree of accuracy.


• Flexibility to adapt to changing priorities and tasks.


• Basic knowledge of accounting principles is a plus.


• Availability to work flexible hours as needed.

Compensation and Benefits:

• Competitive salary commensurate with experience.


• IRA matching program.


• Generous health, dental, and vision insurance benefits.


• Paid time off and holidays.


• Opportunities for professional development and career advancement.

Job #607606