Job#: 2074354

Job Description:

Job Description:

• Posting Title: Help Desk Support Technician


• Number of Positions: 1


• Desired Career Level: Subject Matter Expert (SME)


• Education Level: NA


• Contract Start Date: ASAP


• Contract End Date: 2/28/2025

Work Location: 3771 Eastwood Drive, Jackson MS 39211 No Remote/Fully Onsite

Position Information:

• Shift: 8:00 AM - 5:00 PM, Monday to Friday


• Hours per Week: 40


• Overtime: Rarely


• On-Call: Not required


• Expenses Reimbursed: No


• Travel: No

Background Check/Drug Screen: Standard HireRight Package B Background Check

Position Description and Job Skill Set

Job Functions:

Selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

Required Skills/Experience:

REQUIRED SKILLS/EXPERIENCE

# YYEARS

Experience working in a help desk environment

3 Years

Experienced with providing support for M365 Applications

3 Years

Experience providing remote assistance using various platforms

3 Years

Experience in desktop\\laptop troubleshooting, and software installation

3 Years

Hardware Implementation and Deployment

3 Years

Basic Active Directory Management

3 Years

Preferred/Not Required Skills

• Microsoft O365 experience

• BMC Footprints Help Desk Experience

• MAC OS Experience

Scoring Method

Cost Score

30%

Required Skills/Experience

35%

Candidate Interview

35%

EEO Employer

Apex Systems is an equal opportunity employer. 

Job #607621