This position is for an Operations Manager with a company located in Olive Branch, MS. In this position, you will have the opportunity to lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency.

Duties and Responsibilities Include: Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers; Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles; Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed; Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes; Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates; Proactively identifying and leading process improvement initiatives using Lean tools to delight customers; Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor; Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations; Partnering with other managers to share best practices across shifts and the network.

Requirements and Qualifications: You have a completed bachelor’s degree from an accredited university or 2+ years Amazon experience; You are authorized to work in the US without sponsorship; You take ownership in your work and team and are available to work overtime during Amazon’s peak holiday season and as needed year-round. You are obsessed with customer experience and understand the importance of a 24/7 operations. You are flexible to work on any type of assigned shift (nights, weekends, etc.); You pride yourself on leading other leaders; you have direct experience managing front-line supervisors and have been responsible for supporting their performance and their associates; You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).