At Vitalant, every role supports our life-saving mission — and as a Donor Outreach Coordinator, your voice directly empowers donors to provide blood that helps trauma patients, cancer patients, laboring moms, and countless others. If you are motivated by purpose, thrive in a fast-paced customer-focused environment, and are energized by using your communication skills to inspire action, this could be the perfect opportunity for you. As a Donor Outreach Coordinator, Your Impact Is Vital!
The Impact You’ll Make:
In this role, you’ll connect with current, lapsed, and potential donors, encouraging them to schedule their next donation at a local blood drive or donor center. Through meaningful conversations, you’ll help donors understand their life-changing impact and ensure they have a positive experience with Vitalant.
What to Expect
Due to scheduling requirements, this remote position is limited to candidates residing in the Central, Mountain, or Pacific time zones.
Schedule: Next Start Date: 4/13/2025
- Training is four weeks, Monday–Friday, 9:00 AM–5:30 PM (AZ Time) with 100% attendance required.
- After training, you will be assigned one of the following shifts (Arizona Time):
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- Tues–Sat | 10:30 AM – 7:00 PM (8% shift differential for Saturday)
- Sun–Thurs | 10:30 AM – 7:00 PM (8% shift differential for Sunday)
Salary Range: $15.61–$16.67 per hour
- Final rate determined by experience and work location.
- Additional $1/hour bilingual pay (after passing assessment)
Total Rewards Package:
Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- PTO and Paid Sick/Wellness leave
- Employee Resource Groups
- Recognition and perks
Skills & Strengths You’ll Need to Succeed:
- Strong verbal communication — clear, professional, and confident in phone-based conversations.
- Customer service excellence — ability to handle concerns, overcome objections, and build rapport quickly.
- Multi-tasking and computer proficiency — navigating multiple systems, typing while talking, and maintaining accuracy.
- Attention to detail — accurate coding, proper documentation, and adherence to SOPs and donor confidentiality.
- Adaptability — comfortable in a fast-paced, metric-driven environment with repetitive tasks.
- Team-oriented mindset — positive attitude and willingness to support colleagues.