The Front Office Manager will oversee the daily management of our hotel reception area. The individual must have strong communication skills, a friendly attitude and a high level of personal organization to ensure the smooth performance of front desk duties.

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  Participates in the selection of front office personnel.

  
  


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  Trains, cross-trains, and retrains all front office personnel.

  
  


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  Schedules the front office staff

  
  


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  Supervises workloads during shifts.

  
  


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  Evaluates the job performance of the front desk team members.

  
  


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  Maintains working relationships and communicates with all Team members.

  
  


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  Maintains master key control.

  
  


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  Verifies that accurate room status information is maintained. And properly
  communicated.

  
  


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  Resolves guest related problems quickly, efficiently, and courteously.

  
  


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  Updates group information. Maintains, monitors, and prepares group requirements.

  
  


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  Relays information to appropriate personnel.

  
  


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  Works within the allotted budget for the front office.

  
  


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  Receives information from management and passes on pertinent details to the team members as needed.

  
  


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  Checks cashiers in and out and verifies banks and deposits at the end of each shift.

  
  


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  Enforces all cash handling policies.

  
  


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  Conducts regularly scheduled meetings of front office team members.

  
  


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  Upholds the hotel's commitment to hospitality.

  
  

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  High school diploma or GED required

  
  


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  2+ years' experience working in hotel management

  
  


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  Experience with office machines (such as computers, fax machines and printers)

  
  


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  Good practical knowledge of MS OfficeÙ« particularly Excel and WordÙ« and proficiency in English (oral and written)

  
  


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  Strong communication and interpersonal skills

  
  


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  Good organizationalÙ« multitasking and problem-solving skills

  
  


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  Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.