• Greet, check in, and check out guests with professionalism and efficiency


• Provide excellent customer service, answer phone calls, and assist with guest inquiries


• Make sameâ??day and future reservations; block rooms based on guest needs and availability


• Preâ??register group arrivals, prepare key packets, and organize arrival materials


• Register guests, verify payment methods, and ensure accurate documentation


• Enter credit card and ID information securely into the property management system


• Anticipate guest needs and respond promptly and courteously


• Address and resolve guest complaints to ensure satisfaction


• Document guest requests and communicate followâ??up needs to appropriate departments


• Complete nightly audit tasks according to brand and company standards


• Prepare and submit required nightly reports to corporate staff


• Assist with breakfast setup during early morning hours


• Support other departments as needed, including Housekeeping, Laundry, and events


• Maintain cleanliness of the front desk and back office areas


• Handle Lost & Found items according to policy


• Protect confidentiality of company information and guest data


• Uphold all Hilton brand standards, A&R policies, and safety procedures


• Serve as a Brand Ambassador for A&R Group’s culture, mission, and values


• Perform other duties as assigned

• Previous hospitality experience preferred but not required


• Intermediate computer proficiency, including Microsoft Office


• Must be available to work overnight shifts, including weekends and holidays as needed


• High energy, selfâ??motivated, and able to work independently


• Strong customerâ??service and communication skills


• Ability to work in a fastâ??paced, highâ??pressure environment


• Strong problemâ??solving skills and ability to manage multiple priorities


• Dependable, adaptable, and resultsâ??driven


• Passion for delivering exceptional guest service


• Ability to stand, walk, bend, and move throughout the hotel for extended periods


• Ability to lift up to 25 lbs. and perform repetitive arm and hand movements


• Professional, ethical, and a strong team player


• Quick learner with strong attention to detail

• Frequent standing, walking, bending, and lifting


• Repetitive movements of shoulders, elbows, and hands


• Ability to push, pull, and carry moderate weight


• Overnight schedule with earlyâ??morning responsibilities

• Be part of the opening team for a brandâ??new Hampton Inn


• Supportive leadership and a peopleâ??focused culture


• Opportunities for growth within a rapidly expanding hospitality company


• Competitive pay and benefits

Job #644243