CoastConnect, LLC, a subsidiary of Coast Electric Power Association, provides high-speed fiber internet, voice, and broadband services to communities across South Mississippi. Our mission is to safely provide superior service while improving the economy and quality of life in the communities we serve.

We are seeking a Customer Service Representative to support our fiber operations by providing exceptional service to subscribers and internal teams. This role serves as the first point of contact for customer inquiries, service requests, billing support, and technical coordination.

JOB RESPONSIBILITIES:

• Respond to customer inquiries via phone and provide service support


• Assist with troubleshooting internet and service-related issues


• Process payments and explain billing statements


• Create and manage service orders and account updates


• Document all customer interactions accurately


• Support billing and collections processes


• Provide information on promotions and assistance programs


• Generate and maintain reports using various systems

JOB REQUIREMENTS:

• High school diploma or equivalent


• Strong communication and interpersonal skills


• Ability to multitask in a fast-paced environment


• Basic computer skills (Microsoft Office; Excel preferred)


• Customer service or call center experience, preferred


• Experience with telecommunications or utilities, a plus

WORKING CONDITIONS & PHYSICAL CHARACTERISTICS:

The work is performed in a climate-controlled office setting. Must be able to sit for extended periods and reach, grasp, and use fingers to perform computer functions. Must be able to see, speak, and hear. Must be able to work in a stressful, fast-paced environment. Required to lift up to fifteen pounds.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, CoastConnect reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EQUAL OPPORTUNITY EMPLOYER / VETERANS / DISABLED