What You'll Do

Deliver Exceptional Customer Service

• Answer incoming phone calls professionally and route inquiries to the appropriate team members


• Welcome customers and visitors in a friendly, professional manner


• Assist customers with product orders or direct them to the appropriate department


• Serve as a positive and helpful first impression of Mitchell Companies

Support Daily Office Operations

• Provide administrative support to the Sales and Operations teams


• Respond to requests from management and support cross-functional projects


• Coordinate communication between departments and team members


• Manage conference room scheduling and ensure meeting spaces are organized and ready for use


• Order and maintain office supplies and promotional products inventory


• Assist with additional projects and administrative duties as assigned

Support Accounting Processes

• Process and post customer payments accurately and timely


• Reconcile route tickets and sales activity from the previous day


• Complete daily close-out activities by established deadlines


• Generate and distribute sales reports as needed


• Maintain accurate route, driver, and sales personnel information


• Update customer records, including sales tax documentation


• Process tax exemption notices and communicate updates to relevant teams

No prior accounts receivable experience? That's okay. We provide training for the accounting responsibilities associated with this role.

Support Employee Training and Compliance

• Assign and track employee training modules each month


• Maintain training records and identify gaps for department leaders


• Help ensure employees stay current on required training programs

What We're Looking For

• Strong customer service and interpersonal skills


• Excellent verbal and written communication abilities


• Exceptional organizational skills and attention to detail


• Ability to prioritize multiple tasks and adapt to changing priorities


• Strong critical thinking and problem-solving skills


• Ability to build positive working relationships across departments


• High level of professionalism and discretion when handling confidential information


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)

Qualifications

• High school diploma or equivalent required


• Previous administrative, customer service, accounting, or office support experience preferred


• Experience supporting multiple departments is a plus


• Valid driver's license required

Physical Requirements

• Regular use of standard office equipment, including computers, phones, copiers, and tablets


• Ability to sit, stand, and walk for extended periods


• Occasional lifting of up to 25 pounds


• Ability to work standard business hours with occasional flexibility based on business needs

Why Mitchell Companies?

At Mitchell Companies, we believe every role contributes to our overall success. We value employees who are collaborative, dependable, and eager to support both their teammates and customers.

This position offers the opportunity to build experience across multiple areas of the business—including customer service, operations, accounting, and administration - while making a meaningful impact every day.

Mitchell Companies is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants.

Job #657520