Job Purpose:  Responsible managing patient accounts receivable, overseeing activities of inpatient, outpatient, ER registration, switchboard, cashiering, credit and collections; coordinates operations and communicates regularly with other hospital departments and the corporate office; interprets policies and recommends policy changes - interviews and hires new employees.

Position Responsibilities:

1.     Monitors hospital and administration policies and directives to meet compliance guidelines.

2.     Supervises the preparation and maintenance of departmental policy and procedure manuals.

3.     Conducts regular staff meetings to inform staff of pertinent information.

4.     Provides in-service training and continued education for staff.

5.     Establishes standards to ensure all processes and procedures are followed correctly.

6.     Audits patient charts daily to ensure accuracy and address discrepancies with appropriate staff.

7.     Monitors bad debt and reviews accounts monthly to determine if accounts meet collection criteria.

8.     Reviews refund requests, adjustments/write-offs.

9.     Reviews unbilled accounts for diagnosis and/or coding issues and reports them to the medical records department.

10.  Reviews daily census to identify errors and address discrepancies with appropriate staff.

11.  Performs other duties as assigned by the Administrator/CEO.

12.  Contributes, cooperates, shares knowledge and works collaboratively with others to create the highest level of work performance.