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Location Jackson, MS USA
PostedJanuary 14, 2022

Job Details

Human Centered Change Director/Senior Director
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._

**Job Category**

Customer Success Group

**Job Details**

The Salesforce Professional Services Human Centered Change team is a group of passionate consultants who create and execute change strategies through a human centered approach enabling our customers to maximize value from our Salesforce platform. We take a design-led and empathetic approach to creating achievable strategies to keep users at the heart of everything we do turning human insights into business impact at Salesforce scale. We work across all industry verticals to help customers unleash the full power of Salesforce through a human-centric approach to change management.

Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work.

As part of Salesforce Professional Services, our consultants have a strategic mindset including understanding our customers' business objectives and the challenges they face in achieving the change required to truly transform. We partner with Salesforce colleagues across various engagements to enable a cross functional team to ensure valuable customer outcomes. Successfully engaging with our customers requires both a willingness to travel when required and an understanding the value of working on site.

**Key Accountabilities**

Success will be measured by your contribution and collaboration within the Human Centered Change team as well as within customer-facing engagements - working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, your areas of focus will be: actively participating in the Salesforce culture, ensuring your skills and role requirements are continuously met, and assisting with human centered change activities throughout a project's lifecycle.


+ Build and execute holistic change strategies for complex transformation initiatives

+ Integrate human-centered service design and the science of behavior change methods

+ Facilitate cross-functional partnerships to design and launch new ways of working

+ Drive cross-functional stakeholder alignment, engagement and buy-in

+ Scale new ways of working and practices focused on human-centered change

+ Conduct impact and barrier analyses, maturity level assessments via stakeholder interviews and review existing processes to identify pain points and gaps

+ Support detailed change management activities including needs analysis, assessment of change readiness, communications and guiding training teams to ensure an integrated approach

+ Engage closely with program management teams and key initiatives to ensure change leadership behavior modeling, change vision and narrative, change enablement activities, and change strategies are integrated to delivery and execution

+ Integrate Design Thinking methodology, outcomes and vision into the Human Centered Change roadmap

+ Support and engage customer senior leaders, coach managers and supervisors on Human Centered Change best practices and articulate the value of change strategies

+ Demonstrate repeatable change methodologies for customer self sustainment

**Preferred Qualifications & Skills:**

+ Knowledge of general change management principles, methodologies and tools

+ History of leading Business Value, Design Thinking or "Human Centered Change" relevant workstreams

+ 10+ years industry experience (minimum) in a customer facing role

+ Ability to clearly articulate Human Centered Change value to all levels of stakeholders

+ Passionate and enthusiastic about delivering Human Centered Change

+ Experience with large scale transformation engagements

+ Proactive, self-sufficient and professional, with strong organizational, time management and communication skills

+ Creative problem-solver with the ability to work with a blank slate and inspire others

+ Experience pivoting and navigating dynamic and changing situations

+ Excellent communication skills both verbal and written

+ Proven track record of building client relationships

+ Willingness to travel up to 50% of the time

+ Relevant degree or professional qualification(s)

+ Experience working across a variety of industries (Financial Services, Healthcare & Life Sciences, Retail, Media & Tech, etc)

+ Prosci Certification

+ Salesforce Admin Certification

_For Colorado-based roles: Minimum annual salary of $143,400_ _. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:_ _


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

**Posting Statement**

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Job #NLX202083147