IT Services Transition Specialist (957) at SMX (View all jobs) (https://www.smxtech.com/careers/) United States Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, DC Metro, Florida, Hawaii, Maryland, and Massachusetts. Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face. TheITService Transition Specialistcontributes to the growth and management of the business consistent with Smartronix' overall strategy. This role is marked by sustained contributions to the company's strategy, vision, and success; measured in terms of the individual's abilitytoCoordinate and partner with internal divisions/groups (SA, BD, O&M, PM) to ensure effective transition of new clients to cloud operations team.TheService Transition Specialistplays a significant role in meeting client requirements for information technology and engineering solutions by: Responsibilities + Driving the service transition for new Smartronix managed services customers + Be a relentless advocate for your customers with all internal teams to improve solutions and ensure that onboarding into Smartronix Managed Services is successful + Interact with client leadership and technical teams to facilitate onboarding requirements and identify solutions consistent with defined terms, and methodology + Monitor IT Cloud projects on an ongoing basis, evaluating progress, quality, managing issue resolution as necessary. + Drive communication with all project stakeholders to ensure a smooth transition. + Cultivate effective working relationships with client, Smartronix, and partner teams to maximize productivity and customer service delivery + Work in a highly matrixed environment and develop relationships across Smartronix to provide the best possible customer experience. + Anticipate problems or situations that could affect project success. Assess potential impact to the project and develop and execute the best solution. Manage escalated situations as needed + Manage the On-boarding and Transition Cycle and forecast for Managed Services. + Educate Clients on Service Offerings. + Weekly onboarding reporting to Cloud BU Management for Managed Services customers + This role advocates and implements processes for Transition Planning and Support, Change Management, Service Asset and Configuration management, Knowledge management, and Service validation and testing. + Ensuring that the final delivery of each service transition meets the agreed customer and stakeholder requirements specified in the statement of work. Required Skills + Strong leadership and relationship management skills + Strong business analysis skills and logical mindset + Excellent verbal and written communication skills + Excellent time management, prioritization, and organizational skills + Self-motivated; ability to maintain excellence with minimum supervision + Well versed in Microsoft Office suite and project management tools + 3 + years' related experience Desired Skills + ITIL Foundation Certificate + Operational experience in an MSP environment + AWS Foundation cert or Azure Fundamentals cert Vaccination is a requirement of the position per Executive Order 14042. If a candidate is not vaccinated, they may request an accommodation once offered the position. The accommodation must be granted prior to the employee starting in the position. Candidate will have 60 days to get vaccinated. "For candidates in TN, KY, and OH where there are stays in place vaccination may be a requirement of the position post court decision" #LI-Remote SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. Selected applicant will be subject to a background investigation. SMX is an Equal Opportunity/Affirmative Action employer.