Job Details
Principal Product Manager, Customer Success Services for Oracle Cloud
**Job Description**
Lead development and management of professional services tied to optimizing customer success with Oracle Tech Cloud IaaS and PaaS services across commercial cloud, dedicated cloud, multicloud and sovereign cloud deployment models, and by enabling acceleration of customer workloads to the Oracle Tech Cloud.
The successful candidate should have the following experience:
+ At least 6 years of experience with Oracle Tech Cloud IaaS and PaaS services inbound and outbound product management and/or solution architecture development
+ A consistent track record of delivering successful IaaS and PaaS cloud services related products/solutions from ideation to launch to end of life while in a formal Product Management or Solution Architect role.
+ Demonstrated agility to adapt and flourish when faced with unexpected changes in business conditions, priorities and stakeholder engagement
+ Excellent business acumen and commercial awareness; proven communication, collaboration, presentation, critical thinking and stakeholder management skills
+ Energy and results orientation to identify and resolve obstacles impeding progress
+ A BS or equivalent experience in computer science, engineering, business, or related fields
Career Level - IC4
**Responsibilities**
+ Assist in defining the product vision, strategy, roadmap, and requirements for IaaS/PaaS professional services portfolio (Customer Success Services / CSS)
+ Develop, launch and update CSS services working with customers, Oracle Development/Cloud Operations/Support, and senior stakeholders in CSS Delivery, Pre-Sales and Business Development teams
+ Deliver service launch and ongoing service training and positioning sessions to CSS sales and pre-sales teams, and across lines of business within Oracle
+ Work with CSS GTM team to help develop go to market initiatives to drive Cloud services sales
+ Identify and track to completion opportunities and develop initiatives to boost CSS IaaS/PaaS services adoption
+ Develop deep understanding of the Oracle Tech Cloud IaaS/PaaS ecosystem including professional and support services; track trends and provide competitive intelligence analysis of competitive service offerings
+ Understand customer needs and build service use-cases to drive service improvement and develop new service offerings
+ Work with CSS field stakeholder teams to drive and leverage field based innovation in new service offerings
+ Provide support to field sales/pre-sales teams: during sales pursuits, positioning and communicating CSS IaaS/PaaS ecosystem service offerings, service quoting and responding to related questions
+ Assist with service performance tracking and KPIs relating to service sales performance
+ Work collaboratively with other members of the product management team where IaaS/PaaS services interface with other services in the CSS portfolio
**Position Location:** Ideally targeting candidates based in Seattle, Denver, or San Francisco Bay Area. Open to considering qualified candidates based in any U.S. location.
**Travel Component:** Approx. 25% travel may be necessary to be successful in this role.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $92,900 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Lead development and management of professional services tied to optimizing customer success with Oracle Tech Cloud IaaS and PaaS services across commercial cloud, dedicated cloud, multicloud and sovereign cloud deployment models, and by enabling acceleration of customer workloads to the Oracle Tech Cloud.
The successful candidate should have the following experience:
+ At least 6 years of experience with Oracle Tech Cloud IaaS and PaaS services inbound and outbound product management and/or solution architecture development
+ A consistent track record of delivering successful IaaS and PaaS cloud services related products/solutions from ideation to launch to end of life while in a formal Product Management or Solution Architect role.
+ Demonstrated agility to adapt and flourish when faced with unexpected changes in business conditions, priorities and stakeholder engagement
+ Excellent business acumen and commercial awareness; proven communication, collaboration, presentation, critical thinking and stakeholder management skills
+ Energy and results orientation to identify and resolve obstacles impeding progress
+ A BS or equivalent experience in computer science, engineering, business, or related fields
Career Level - IC4
**Responsibilities**
+ Assist in defining the product vision, strategy, roadmap, and requirements for IaaS/PaaS professional services portfolio (Customer Success Services / CSS)
+ Develop, launch and update CSS services working with customers, Oracle Development/Cloud Operations/Support, and senior stakeholders in CSS Delivery, Pre-Sales and Business Development teams
+ Deliver service launch and ongoing service training and positioning sessions to CSS sales and pre-sales teams, and across lines of business within Oracle
+ Work with CSS GTM team to help develop go to market initiatives to drive Cloud services sales
+ Identify and track to completion opportunities and develop initiatives to boost CSS IaaS/PaaS services adoption
+ Develop deep understanding of the Oracle Tech Cloud IaaS/PaaS ecosystem including professional and support services; track trends and provide competitive intelligence analysis of competitive service offerings
+ Understand customer needs and build service use-cases to drive service improvement and develop new service offerings
+ Work with CSS field stakeholder teams to drive and leverage field based innovation in new service offerings
+ Provide support to field sales/pre-sales teams: during sales pursuits, positioning and communicating CSS IaaS/PaaS ecosystem service offerings, service quoting and responding to related questions
+ Assist with service performance tracking and KPIs relating to service sales performance
+ Work collaboratively with other members of the product management team where IaaS/PaaS services interface with other services in the CSS portfolio
**Position Location:** Ideally targeting candidates based in Seattle, Denver, or San Francisco Bay Area. Open to considering qualified candidates based in any U.S. location.
**Travel Component:** Approx. 25% travel may be necessary to be successful in this role.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $92,900 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job #NLX274520718