Job Details
Program Manager 4-ProdDev
**Job Description**
The Principal Technical Program Manager, Operations Excellence, will drive the design, execution, and continuous improvement of operational excellence initiatives for Oracle Health products. In this strategic role, you will ensure operational reliability, regulatory alignment, and the evolution of programs that enhance the performance and maturity of Oracle Health's offerings. You will be accountable for governance frameworks related to defect management, incident response, Corrective and Preventive Actions (CAPA), operational maturity assessments, and related excellence programs.
You will play a key role in orchestrating cross-functional collaboration, including facilitating global operations meetings with senior leadership to align on priorities, monitor progress, resolve escalations, and drive accountability for operational outcomes. Success in this position demands exceptional program and product management expertise, the ability to synthesize insights into action, and a talent for influencing cross-business teams.
**Responsibilities**
**Key Responsibilities:**
+ Lead the roadmap, development, and continuous improvement of operational excellence initiatives, including defect tracking, incident management, CAPA, and operational maturity programs for Oracle Health products.
+ Define and implement governance structures, standards, and KPIs/OKRs to ensure high-quality execution and operational consistency across lines of business.
+ Facilitate recurring global operations meetings, bringing together executive stakeholders to establish alignment, support cross-functional decision-making, and track progress on operational priorities.
+ Partner with engineering, cloud operations, customer success, and compliance teams to identify systemic challenges and deliver measurable, data-driven improvements.
+ Develop and communicate executive-level reports, dashboards, and recommendations, translating operational data and insights into actionable strategies for continuous enhancement.
+ Foster a culture of operational excellence across product and program teams, championing process improvements and supporting change management.
+ Mentor and collaborate with program managers and analysts to ensure delivery of high-impact initiatives and support ongoing talent development.
**Minimum Qualifications:**
+ 10+ years of relevant experience in product management, operational excellence, program management, or large-scale operations roles, with at least 5 years in a leadership capacity.
+ Demonstrated experience in at least three of the following: defect management, incident management, CAPA, operational governance, continuous improvement, or major cross-functional initiatives.
+ Strong analytical skills with a proven ability to develop metrics, set measurable improvement targets, and drive impactful results.
+ Experience facilitating executive-level discussions and aligning cross-functional teams towards common goals.
+ Excellent communication, stakeholder management, and organizational skills.
**Preferred Qualifications:**
+ Background in Healthcare IT, cloud operations, or enterprise SaaS.
+ Knowledge of EHR systems, clinical workflows, or healthcare regulatory requirements.
+ Certification or experience with Lean Six Sigma, ITIL, or other operational excellence frameworks.
+ Track record of establishing systems and standards to support operational excellence and continuous improvement.
+ Strategic thinker with the ability to translate vision into actionable, scalable programs.
+ Proven ability to influence and align diverse stakeholder groups across functional boundaries.
+ Experience developing high-performing teams and fostering a culture of collaboration and accountability.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
The Principal Technical Program Manager, Operations Excellence, will drive the design, execution, and continuous improvement of operational excellence initiatives for Oracle Health products. In this strategic role, you will ensure operational reliability, regulatory alignment, and the evolution of programs that enhance the performance and maturity of Oracle Health's offerings. You will be accountable for governance frameworks related to defect management, incident response, Corrective and Preventive Actions (CAPA), operational maturity assessments, and related excellence programs.
You will play a key role in orchestrating cross-functional collaboration, including facilitating global operations meetings with senior leadership to align on priorities, monitor progress, resolve escalations, and drive accountability for operational outcomes. Success in this position demands exceptional program and product management expertise, the ability to synthesize insights into action, and a talent for influencing cross-business teams.
**Responsibilities**
**Key Responsibilities:**
+ Lead the roadmap, development, and continuous improvement of operational excellence initiatives, including defect tracking, incident management, CAPA, and operational maturity programs for Oracle Health products.
+ Define and implement governance structures, standards, and KPIs/OKRs to ensure high-quality execution and operational consistency across lines of business.
+ Facilitate recurring global operations meetings, bringing together executive stakeholders to establish alignment, support cross-functional decision-making, and track progress on operational priorities.
+ Partner with engineering, cloud operations, customer success, and compliance teams to identify systemic challenges and deliver measurable, data-driven improvements.
+ Develop and communicate executive-level reports, dashboards, and recommendations, translating operational data and insights into actionable strategies for continuous enhancement.
+ Foster a culture of operational excellence across product and program teams, championing process improvements and supporting change management.
+ Mentor and collaborate with program managers and analysts to ensure delivery of high-impact initiatives and support ongoing talent development.
**Minimum Qualifications:**
+ 10+ years of relevant experience in product management, operational excellence, program management, or large-scale operations roles, with at least 5 years in a leadership capacity.
+ Demonstrated experience in at least three of the following: defect management, incident management, CAPA, operational governance, continuous improvement, or major cross-functional initiatives.
+ Strong analytical skills with a proven ability to develop metrics, set measurable improvement targets, and drive impactful results.
+ Experience facilitating executive-level discussions and aligning cross-functional teams towards common goals.
+ Excellent communication, stakeholder management, and organizational skills.
**Preferred Qualifications:**
+ Background in Healthcare IT, cloud operations, or enterprise SaaS.
+ Knowledge of EHR systems, clinical workflows, or healthcare regulatory requirements.
+ Certification or experience with Lean Six Sigma, ITIL, or other operational excellence frameworks.
+ Track record of establishing systems and standards to support operational excellence and continuous improvement.
+ Strategic thinker with the ability to translate vision into actionable, scalable programs.
+ Proven ability to influence and align diverse stakeholder groups across functional boundaries.
+ Experience developing high-performing teams and fostering a culture of collaboration and accountability.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job #NLX284621754