Job Details
Consulting Senior Practice Director - Vertical Lead, WholeSale Distribution North America Consulting - NetSuite, ERP
**Job Description**
**Summary:**
The **Consulting Vertical Lead, WholeSale Distribution** is responsible for building and leading a world class professional services practice for NetSuite's WD customers. This team supports the growth and retention of NetSuite recurring revenue by helping customers configure and customize their service to optimize the return on their investment. Reporting directly to the Consulting Industry Lead for Products, this individual will have direct responsibility for leading all business operations and resources within the team. He/she will have responsibility for meeting strategic, financial, and operational objectives. This role includes the following specific responsibilities:
**Skills /Motivation / Culture Fit**
+ Highly self-motivated, hard-working, and objective driven.
+ Demonstrates a high degree of accountability/ownership in attainment of monthly & quarterly performance objectives
+ Open to constant change and innovation; proven ability to drive change and adoption throughout organization.
+ Proven ability to thrive in a fast-pasted, volume and velocity environment with aggressive growth targets and multiple, sometimes conflicting, priorities
+ 15+ years of Products - Retail, Manufacturing, WholeSale Distribution Industry consuting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations.
+ A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
+ A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
+ Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years.
+ A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects.
+ A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
+ Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
+ Demonstrated success as a customer facing executive.
+ Strong technical background and process capability.
+ Strong application solution experience - ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor).
**Qualifications:**
+ 15+ years of Products - Retail, Manufacturing, WholeSale Distribution Industry consuting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations.
+ A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
+ A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
+ Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years.
+ A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects.
+ A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
+ Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
+ Demonstrated success as a customer facing executive.
+ Strong technical background and process capability.
+ Strong application solution experience - ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor).
**Skills:**
Leadership
+ Strong leadership skills and executive presence. Someone who is smart, kind, competitive and wants to grow a company.
+ Ability to lead, influence and motivate others.
+ Ability to build a cohesive team with common processes, rules, and procedures, while maintaining morale.
Management
+ Sets extremely high standards for self and team. Provides strong leadership but encourages input from the team in the decision making process and possesses good team-building skills.
+ Will have demonstrable success in developing teams that are scalable and stable.
+ Build and perpetuate a positive 'can do' team culture, but also a culture that is respectful, courteous and has high integrity.
+ Ability to work to tight deadlines and under pressure.
+ Knowledge of project management principles and ability to effectively manage projects of varying size and scope.
Intellect
+ Understanding of technology as it relates to software, systems/solutions development and other technical areas to manage the team appropriately.
+ A strong intellect, evidenced by good academic credentials that will be able to stand shoulder to shoulder with some very keen minds.
+ Will display the emotional intelligence needed to influence and direct a wide range of personalities, through a period of profound growth and change.
+ Creativity and entrepreneurial flair is essential, as is the ability to think truly out of the box
Communication
+ A natural leader with superior communication skills; thrives when out in front of enterprise-level customers.
+ Executive presence is important in order to engage the CEO and COO in the customer environment to influence the participation in their deployment of the Oracle Netsuite solution.
+ Ability to build and maintain relationships with other key associates to drive revenue attainment.
+ Exceptional negotiation, presentation, and listening skills. Must have the credibility and commercial maturity necessary to give high-quality input to senior management meetings as well as presentations to the customer base.
+ Will spearhead a business in a high-growth phase.
+ Must be able to work effectively at all levels. Will have the gravitas, charisma and knowledge to be credible in all business situations.
+ Ability to act in an autonomous role.
**Travel:**
+ Up to 50%
**Responsibilities**
**Responsibilities:**
+ Directly oversee and grow a consulting delivery team of over 50 team members including managers and consultants. Indirectly oversees and coordinates a team of over 100 matrixed consulting delivery resources.
+ Directly oversees a substantial project portfolio consisting of 1,000 customer implementation projects.
+ Meets or exceeds key quarterly and annual organizational performance metrics related to delivery quality, customer satisfaction, productivity, revenue, and profitability.
+ Drives strategic direction of the Products Industry Team. Works closely with Executive Leadership Team to develop and execute strategic plan.
+ Partners with Oracle Netsuite Sales Leaders to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities.
+ Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services.
+ Drive the continuous evolution of Professional Services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building of strong professional services team and brand.
+ Creates and implements operational processes to drive consistency and support achievement of practice business strategy.
+ Recruits, develops, and retains a high-performing team of consultants.
+ Continually manages capacity, productivity, and competency of team.
+ Develops and maintains strong cross-departmental relationships, including License Sales, Consulting Sales, Advanced Customer Support, Support, Product Development, and Product Marketing.
+ Interacts with executive levels both internal and external to Customer Success Organization regarding matters that influence policies and strategies.
+ Assesses and manages business risk in pursuit of overall business goals.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (https://www.oracle.com/legal/privacy/recruiting-privacy-policy/) .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $157,300 to $258,400 per annum.
US: Hiring Range in USD from: $161,700 to $338,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M5
Vacancy Type - Replacement Position
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
**Summary:**
The **Consulting Vertical Lead, WholeSale Distribution** is responsible for building and leading a world class professional services practice for NetSuite's WD customers. This team supports the growth and retention of NetSuite recurring revenue by helping customers configure and customize their service to optimize the return on their investment. Reporting directly to the Consulting Industry Lead for Products, this individual will have direct responsibility for leading all business operations and resources within the team. He/she will have responsibility for meeting strategic, financial, and operational objectives. This role includes the following specific responsibilities:
**Skills /Motivation / Culture Fit**
+ Highly self-motivated, hard-working, and objective driven.
+ Demonstrates a high degree of accountability/ownership in attainment of monthly & quarterly performance objectives
+ Open to constant change and innovation; proven ability to drive change and adoption throughout organization.
+ Proven ability to thrive in a fast-pasted, volume and velocity environment with aggressive growth targets and multiple, sometimes conflicting, priorities
+ 15+ years of Products - Retail, Manufacturing, WholeSale Distribution Industry consuting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations.
+ A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
+ A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
+ Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years.
+ A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects.
+ A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
+ Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
+ Demonstrated success as a customer facing executive.
+ Strong technical background and process capability.
+ Strong application solution experience - ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor).
**Qualifications:**
+ 15+ years of Products - Retail, Manufacturing, WholeSale Distribution Industry consuting experience and demonstrated success in building and running a global technology-based professional services organization which includes significant nearshore and offshore development operations.
+ A proven track record of delivering services to large global/complex enterprises ranging F500 through to early-stage startups
+ A proven track record of strong working relationships between the various groups in Customer Success (Customer Success Pre-Sales, ACS, LCS, Support) as well as across the organization (GTM, Product Development, Sales, Account Management, Engineering) in order to successfully support the goals of our employees, customers, and business
+ Consistent track record of meeting and exceeding performance expectations as a Delivery Leader for 5-7 years.
+ A results-oriented and business savvy technology leader who has overseen project portfolios of over 250 client-facing implementation projects.
+ A track record of enabling and developing the skills and careers of direct reports (ie: senior managers and directors)
+ Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
+ Demonstrated success as a customer facing executive.
+ Strong technical background and process capability.
+ Strong application solution experience - ideally with ERP, CRM or similar scale solution. Oracle Netsuite and/or Oracle platform is a plus, however competitive solutions will be considered (e.g. Dynamics/Great Plains, JD Edwards, SalesForce.com, SAP, PeopleSoft, Infor).
**Skills:**
Leadership
+ Strong leadership skills and executive presence. Someone who is smart, kind, competitive and wants to grow a company.
+ Ability to lead, influence and motivate others.
+ Ability to build a cohesive team with common processes, rules, and procedures, while maintaining morale.
Management
+ Sets extremely high standards for self and team. Provides strong leadership but encourages input from the team in the decision making process and possesses good team-building skills.
+ Will have demonstrable success in developing teams that are scalable and stable.
+ Build and perpetuate a positive 'can do' team culture, but also a culture that is respectful, courteous and has high integrity.
+ Ability to work to tight deadlines and under pressure.
+ Knowledge of project management principles and ability to effectively manage projects of varying size and scope.
Intellect
+ Understanding of technology as it relates to software, systems/solutions development and other technical areas to manage the team appropriately.
+ A strong intellect, evidenced by good academic credentials that will be able to stand shoulder to shoulder with some very keen minds.
+ Will display the emotional intelligence needed to influence and direct a wide range of personalities, through a period of profound growth and change.
+ Creativity and entrepreneurial flair is essential, as is the ability to think truly out of the box
Communication
+ A natural leader with superior communication skills; thrives when out in front of enterprise-level customers.
+ Executive presence is important in order to engage the CEO and COO in the customer environment to influence the participation in their deployment of the Oracle Netsuite solution.
+ Ability to build and maintain relationships with other key associates to drive revenue attainment.
+ Exceptional negotiation, presentation, and listening skills. Must have the credibility and commercial maturity necessary to give high-quality input to senior management meetings as well as presentations to the customer base.
+ Will spearhead a business in a high-growth phase.
+ Must be able to work effectively at all levels. Will have the gravitas, charisma and knowledge to be credible in all business situations.
+ Ability to act in an autonomous role.
**Travel:**
+ Up to 50%
**Responsibilities**
**Responsibilities:**
+ Directly oversee and grow a consulting delivery team of over 50 team members including managers and consultants. Indirectly oversees and coordinates a team of over 100 matrixed consulting delivery resources.
+ Directly oversees a substantial project portfolio consisting of 1,000 customer implementation projects.
+ Meets or exceeds key quarterly and annual organizational performance metrics related to delivery quality, customer satisfaction, productivity, revenue, and profitability.
+ Drives strategic direction of the Products Industry Team. Works closely with Executive Leadership Team to develop and execute strategic plan.
+ Partners with Oracle Netsuite Sales Leaders to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities.
+ Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services.
+ Drive the continuous evolution of Professional Services through incorporation of best practices, consistent, high quality and repeatable solutions, and by building of strong professional services team and brand.
+ Creates and implements operational processes to drive consistency and support achievement of practice business strategy.
+ Recruits, develops, and retains a high-performing team of consultants.
+ Continually manages capacity, productivity, and competency of team.
+ Develops and maintains strong cross-departmental relationships, including License Sales, Consulting Sales, Advanced Customer Support, Support, Product Development, and Product Marketing.
+ Interacts with executive levels both internal and external to Customer Success Organization regarding matters that influence policies and strategies.
+ Assesses and manages business risk in pursuit of overall business goals.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (https://www.oracle.com/legal/privacy/recruiting-privacy-policy/) .
**Range and benefit information provided in this posting are specific to the stated locations only**
CA: Hiring Range in CAD from: $157,300 to $258,400 per annum.
US: Hiring Range in USD from: $161,700 to $338,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M5
Vacancy Type - Replacement Position
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job #NLX287154502