Job Details
Design & Innovation Lead (Stars Analytics/Quality)
**Become a part of our caring community and help us put health first**
The Design & Innovation Lead conceives of, develops, delivers, and manages user-centered analytics products and experiences that enable Medicare Stars performance improvement. This role works on problems of diverse scope and complexity (moderate to substantial), translating business needs into intuitive dashboards, decision tools, and scalable solutions. The Design & Innovation Lead partners across Analytics, Quality, Operations, and Technology to ensure solutions meet customer needs, drive adoption, and achieve enterprise success.
The Design & Innovation Lead leads all phases of the solution/product life cycle-from discovery and inception through delivery, launch, and iteration-by designing and developing analytics products to meet specific customer needs and achieve defined success outcomes (e.g., adoption, usability, decision impact, and measurable performance improvement). Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Key responsibilities include:
Product Discovery & Requirements: Lead discovery with stakeholders to define user needs, workflows, KPI hierarchy, and success measures; translate ambiguous needs into clear requirements, user stories, and acceptance criteria.
Design & Prototyping: Create rapid prototypes (wireframes, clickable mockups, workflows) and partner with BI/Data Engineering to deliver production-ready dashboards, calculators, and reporting experiences.
Innovation Pipeline: Establish and run an innovation pipeline (intake ? triage ? prototype ? pilot ? scale), prioritizing work based on impact, feasibility, and alignment to enterprise Stars strategy.
Adoption & Enablement: Drive adoption through usability testing, training materials, playbooks, release notes, and stakeholder engagement; create feedback loops to reduce rework and improve user satisfaction.
Cross-Functional Partnership: Partner with data governance and engineering to ensure consistent definitions, scalable designs, and alignment to enterprise data strategy (security/PHI compliance, single source of truth, standardized KPI logic).
Executive Advising & Decision Support: Advise leaders on functional strategies (often segment-specific) related to analytics product design and innovation priorities; influence decisions with strong storytelling and structured recommendations.
The Design & Innovation Lead exercises independent judgment and decision-making on complex issues, works under minimal supervision, and applies analytical thinking across variable factors to determine the best course of action.
**Use your skills to make an impact**
**Required Qualifications**
+ Bachelor's degree **OR** equivalent experience (degree not required if experience demonstrates capability).
+ 8+ years of relevant experience in product design, UX/UI, analytics visualization, digital product delivery, or related experience **and/or** 2+ years of project/product leadership experience with demonstrated delivery ownership.
+ Experience designing and improving dashboards/decision-support tools (e.g., Tableau, Power BI, Looker or similar).
+ Proven stakeholder facilitation and ability to translate business needs into usable solutions with measurable outcomes.
**Preferred Qualifications**
+ Bachelor's degree
**This role is not eligible for work visa sponsorship.**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if approved by leadership.
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 02-05-2026
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
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**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Design & Innovation Lead conceives of, develops, delivers, and manages user-centered analytics products and experiences that enable Medicare Stars performance improvement. This role works on problems of diverse scope and complexity (moderate to substantial), translating business needs into intuitive dashboards, decision tools, and scalable solutions. The Design & Innovation Lead partners across Analytics, Quality, Operations, and Technology to ensure solutions meet customer needs, drive adoption, and achieve enterprise success.
The Design & Innovation Lead leads all phases of the solution/product life cycle-from discovery and inception through delivery, launch, and iteration-by designing and developing analytics products to meet specific customer needs and achieve defined success outcomes (e.g., adoption, usability, decision impact, and measurable performance improvement). Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Key responsibilities include:
Product Discovery & Requirements: Lead discovery with stakeholders to define user needs, workflows, KPI hierarchy, and success measures; translate ambiguous needs into clear requirements, user stories, and acceptance criteria.
Design & Prototyping: Create rapid prototypes (wireframes, clickable mockups, workflows) and partner with BI/Data Engineering to deliver production-ready dashboards, calculators, and reporting experiences.
Innovation Pipeline: Establish and run an innovation pipeline (intake ? triage ? prototype ? pilot ? scale), prioritizing work based on impact, feasibility, and alignment to enterprise Stars strategy.
Adoption & Enablement: Drive adoption through usability testing, training materials, playbooks, release notes, and stakeholder engagement; create feedback loops to reduce rework and improve user satisfaction.
Cross-Functional Partnership: Partner with data governance and engineering to ensure consistent definitions, scalable designs, and alignment to enterprise data strategy (security/PHI compliance, single source of truth, standardized KPI logic).
Executive Advising & Decision Support: Advise leaders on functional strategies (often segment-specific) related to analytics product design and innovation priorities; influence decisions with strong storytelling and structured recommendations.
The Design & Innovation Lead exercises independent judgment and decision-making on complex issues, works under minimal supervision, and applies analytical thinking across variable factors to determine the best course of action.
**Use your skills to make an impact**
**Required Qualifications**
+ Bachelor's degree **OR** equivalent experience (degree not required if experience demonstrates capability).
+ 8+ years of relevant experience in product design, UX/UI, analytics visualization, digital product delivery, or related experience **and/or** 2+ years of project/product leadership experience with demonstrated delivery ownership.
+ Experience designing and improving dashboards/decision-support tools (e.g., Tableau, Power BI, Looker or similar).
+ Proven stakeholder facilitation and ability to translate business needs into usable solutions with measurable outcomes.
**Preferred Qualifications**
+ Bachelor's degree
**This role is not eligible for work visa sponsorship.**
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
+ Satellite, cellular and microwave connection can be used only if approved by leadership.
+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 02-05-2026
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
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**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Job #NLX287344221