Job Details
Manager Informatics
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
***Sponsorship is not available for this role***
**Position Summary**
The Aetna Complaints, Grievance & Appeals (CG&A) organization is looking for the right candidate to help the CGA Insights team to support our data-driven analytics, root-cause analysis and process improvement activities. This new position will work with current team members on various activities impacting the CG&A organization to better respond to incoming data and report requests. This will include develop & updating of executive meeting materials, document existing processes and workflows, improving automation and collaborating with our business partners & stakeholders on the various operational and regulatory project deliverables the team is responsible for. This role provides an opportunity for the applicant to evolve into a reporting subject matter expert on the CG&A process across the multiple lines of business within Aetna/CVS Health. Responsibilities for this role will include:
+ Perform intake,triage,tracking,and fulfillmentofincomingdata& projectrequests.
+ Reach out to requestors to further define, documentand finalize requirements.
+ Help execute standardizeddecision analysisreporting(YOY/MOM, QOQ)trendviews.
+ Support team members w activities around development of GCPdata repository (i.e.BigQuery)
+ Support team members w development of new semantic reporting environment.
+ Identifyautomation opportunities for various technologies & tools (Python, GCP,Alteryx, Dataiku)
+ MonitordataqualityandcollaboratewithSr. Managementondatatrendchanges
+ Perform deep diveanalysis to helpidentifypotential drivers of higher incoming case volumes.
+ Evaluate resolved case data toidentifyopportunities to improve the decision-making process.
+ Deliveractionableinsights& recommendationstoExecutiveLeadershiptoenablebetterdecision-making and strategic planning.
**Required** **Qualifications**
+ Proficient withMS Officedocumentation,dataanalysis,& presentationapplications.
+ 5+ years of experience with relational databases and data transformation.
+ 3+yearsofexperiencewithdataprocessing/analytics.
+ 5+yearsofexperiencewritingSQLqueries(i.e.BigQuery,
+ Coginiti,SQLServer, DB2)
+ 3+years' experiencewith data visualization and report generation& schedulingtoolssuch as:TableauORSAP BusinessObects(LaunchPad,WEBI, Business Views/Crystal Reports)ORMicrosoftPowerBI ORGCP (BigQuery, Looker)
**Preferred** **Qualifications**
2+ years' experience with Cloud / Big Data data storage technologies (GCP/AWS).
+ 1+yearsofexperienceinthehealthcareindustry.
+ Experiencein any ofthe followingfunctional areas (call,claims,utilizationmanagement, grievances, appeals)would be ideal.
+ 1+yearsofexperiencewithautomation technologies (Python, Alteryx, Dataiku).
+ 1+ years' experience of data universebuildingor database admindevelopment.
+ Abilitytocommunicatewithbothtechnicalandnon-technicalcolleagues.
+ Comfortable with SharePoint and QuickBase (i.e.project tracking and collaboration tools).
+ Experiencein process improvement orautomatingend-to-endprocesses.
+ Familiar with Agile project management releasemethodology& terminology.
**Education**
Bachelor's degree or equivalent work experience required, advanced degree preferred OR Technical certifications for the technologies listed in the job description.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$54,300.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
***Sponsorship is not available for this role***
**Position Summary**
The Aetna Complaints, Grievance & Appeals (CG&A) organization is looking for the right candidate to help the CGA Insights team to support our data-driven analytics, root-cause analysis and process improvement activities. This new position will work with current team members on various activities impacting the CG&A organization to better respond to incoming data and report requests. This will include develop & updating of executive meeting materials, document existing processes and workflows, improving automation and collaborating with our business partners & stakeholders on the various operational and regulatory project deliverables the team is responsible for. This role provides an opportunity for the applicant to evolve into a reporting subject matter expert on the CG&A process across the multiple lines of business within Aetna/CVS Health. Responsibilities for this role will include:
+ Perform intake,triage,tracking,and fulfillmentofincomingdata& projectrequests.
+ Reach out to requestors to further define, documentand finalize requirements.
+ Help execute standardizeddecision analysisreporting(YOY/MOM, QOQ)trendviews.
+ Support team members w activities around development of GCPdata repository (i.e.BigQuery)
+ Support team members w development of new semantic reporting environment.
+ Identifyautomation opportunities for various technologies & tools (Python, GCP,Alteryx, Dataiku)
+ MonitordataqualityandcollaboratewithSr. Managementondatatrendchanges
+ Perform deep diveanalysis to helpidentifypotential drivers of higher incoming case volumes.
+ Evaluate resolved case data toidentifyopportunities to improve the decision-making process.
+ Deliveractionableinsights& recommendationstoExecutiveLeadershiptoenablebetterdecision-making and strategic planning.
**Required** **Qualifications**
+ Proficient withMS Officedocumentation,dataanalysis,& presentationapplications.
+ 5+ years of experience with relational databases and data transformation.
+ 3+yearsofexperiencewithdataprocessing/analytics.
+ 5+yearsofexperiencewritingSQLqueries(i.e.BigQuery,
+ Coginiti,SQLServer, DB2)
+ 3+years' experiencewith data visualization and report generation& schedulingtoolssuch as:TableauORSAP BusinessObects(LaunchPad,WEBI, Business Views/Crystal Reports)ORMicrosoftPowerBI ORGCP (BigQuery, Looker)
**Preferred** **Qualifications**
2+ years' experience with Cloud / Big Data data storage technologies (GCP/AWS).
+ 1+yearsofexperienceinthehealthcareindustry.
+ Experiencein any ofthe followingfunctional areas (call,claims,utilizationmanagement, grievances, appeals)would be ideal.
+ 1+yearsofexperiencewithautomation technologies (Python, Alteryx, Dataiku).
+ 1+ years' experience of data universebuildingor database admindevelopment.
+ Abilitytocommunicatewithbothtechnicalandnon-technicalcolleagues.
+ Comfortable with SharePoint and QuickBase (i.e.project tracking and collaboration tools).
+ Experiencein process improvement orautomatingend-to-endprocesses.
+ Familiar with Agile project management releasemethodology& terminology.
**Education**
Bachelor's degree or equivalent work experience required, advanced degree preferred OR Technical certifications for the technologies listed in the job description.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$54,300.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
Job #NLX289372770