Job Details
Sr Lead Technology Consultant
Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future.
**The Main Responsibilities**
+ **Customer Onboarding & Delivery**
+ Lead end?to?end technical onboarding for enterprise customers, from kickoff through production go?live
+ Responsible for verifying and implementing the detailed technical design working with and in coordination with the technical project leads
+ Own onboarding milestones including device ingestion, CMDB readiness, connectivity validation, monitoring enablement, and E2E testing
+ Manage multiple onboarding efforts in parallel while maintaining delivery quality and customer confidence
+ Coordinate and validate backend technical dependencies required for onboarding, Partner closely with network, cloud/infrastructure, and security teams to ensure secure, compliant connectivity prior to enabling monitoring or ticketing workflows
+ Oversee onboarding into monitoring and management platforms (e.g., CMDB, monitoring tools, incident workflows)
+ Ensure backend technical readiness is complete before activating alerting, ticket creation, or resolver workflows
+ Validate integration dependencies across monitoring, incident, and operational support teams
+ Act as the primary onboarding coordinator across engineering, security, platform, Technical Account Manager, and customer technical teams
+ Translate technical risks and blockers into clear mitigation plans and executive?level updates
+ Maintain onboarding plans, risks, dependencies, and status reporting
**The Role**
Primarily responsible for onboarding design, planning, execution and coordination activities for external customers into Lumen's service management platforms as well as ensuring transition handoff to the various managed services support teams. This role is responsible for end?to?end onboarding execution, with a strong emphasis on backend technical readiness, including network connectivity, IPSec tunnels, firewall, inventory, eBonding, coordination etc. The ideal candidate is comfortable operating with external customers and various technical teams, (such as IT, infrastructure, network) ensuring customers are technically ready to go live across complex, secure environments.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
**What We Look For in a Candidate**
Bachelors degree or equivalent education and experience. Typically 10+ years related experience or 8+ years related experience with Masters degree.
+ 8+ years of experience in technical project management, design or other client technical engagement or service delivery experience
+ Direct experience onboarding customers into networked, monitoring, or managed services platforms such as Service Now
+ Demonstrated success coordinating designs and planning activities network, firewall, and cloud dependencies for production go?lives
+ Background in managed services, NOC, infrastructure, or enterprise IT operations environments
+ Excellent communication skills with proven experience working directly with external customers, technical teams and various level of Executive Leadership
+ Networking or cloud fundamentals certification (or equivalent practical experience)
+ Experience with modern delivery methodologies such as Agile and associated tools (Jira, ADO, etc.)
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
\#LI-Remote
Requisition #: 341624
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Privacy Notice**
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future.
**The Main Responsibilities**
+ **Customer Onboarding & Delivery**
+ Lead end?to?end technical onboarding for enterprise customers, from kickoff through production go?live
+ Responsible for verifying and implementing the detailed technical design working with and in coordination with the technical project leads
+ Own onboarding milestones including device ingestion, CMDB readiness, connectivity validation, monitoring enablement, and E2E testing
+ Manage multiple onboarding efforts in parallel while maintaining delivery quality and customer confidence
+ Coordinate and validate backend technical dependencies required for onboarding, Partner closely with network, cloud/infrastructure, and security teams to ensure secure, compliant connectivity prior to enabling monitoring or ticketing workflows
+ Oversee onboarding into monitoring and management platforms (e.g., CMDB, monitoring tools, incident workflows)
+ Ensure backend technical readiness is complete before activating alerting, ticket creation, or resolver workflows
+ Validate integration dependencies across monitoring, incident, and operational support teams
+ Act as the primary onboarding coordinator across engineering, security, platform, Technical Account Manager, and customer technical teams
+ Translate technical risks and blockers into clear mitigation plans and executive?level updates
+ Maintain onboarding plans, risks, dependencies, and status reporting
**The Role**
Primarily responsible for onboarding design, planning, execution and coordination activities for external customers into Lumen's service management platforms as well as ensuring transition handoff to the various managed services support teams. This role is responsible for end?to?end onboarding execution, with a strong emphasis on backend technical readiness, including network connectivity, IPSec tunnels, firewall, inventory, eBonding, coordination etc. The ideal candidate is comfortable operating with external customers and various technical teams, (such as IT, infrastructure, network) ensuring customers are technically ready to go live across complex, secure environments.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
**What We Look For in a Candidate**
Bachelors degree or equivalent education and experience. Typically 10+ years related experience or 8+ years related experience with Masters degree.
+ 8+ years of experience in technical project management, design or other client technical engagement or service delivery experience
+ Direct experience onboarding customers into networked, monitoring, or managed services platforms such as Service Now
+ Demonstrated success coordinating designs and planning activities network, firewall, and cloud dependencies for production go?lives
+ Background in managed services, NOC, infrastructure, or enterprise IT operations environments
+ Excellent communication skills with proven experience working directly with external customers, technical teams and various level of Executive Leadership
+ Networking or cloud fundamentals certification (or equivalent practical experience)
+ Experience with modern delivery methodologies such as Agile and associated tools (Jira, ADO, etc.)
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
\#LI-Remote
Requisition #: 341624
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Privacy Notice**
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Job #NLX289712540