Job Details
Customer Service Representative
Finding a **Hybrid** job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a **Customer Service Representative** to work at a premier client in **Oxford MS 38655.**
**Pay rate and Shift**
+ Job Duration: 2+ Month (Temp to Hire)
+ Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM - 8:00 PM (Post Training)
+ During Training : (4 days in office, 1 day remote)
+ Post training Schedule : (4 days remote, 1 day in office)
+ Based on performance during training)
+ Pay Rate : ($18/hr to $19.50/hr) - Based on experience
**Job Summary:**
We are seeking a customer-focused and detail oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.
This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability. This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.
**Key Responsibilities:**
+ Handle inbound and outbound customer interactions via phone, email, and chat
+ Resolve customer inquiries, issues, and escalations in a timely and professional manner
+ Utilize internal systems and tools to research, document, and resolve customer concerns
+ Maintain accurate records of customer interactions and transactions
+ Meet and exceed key performance metrics (KPIs), including:
+ Average Handle Time (AHT)
+ Customer Satisfaction (CSAT/NPS)
+ Call Quality & Attendance
+ Follow established procedures, scripts, and compliance guidelines
+ Collaborate with internal teams to resolve complex customer issues
+ Prioritize workload effectively while handling high-volume requests across multiple channels
**Required Qualifications:**
+ Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar)
+ At least 1+ year of call center experience preferred
+ Minimum 1 year tenure in each of the last 3 roles (mandatory)
+ Proven ability to meet or exceed KPIs/metrics
+ Strong communication skills (verbal & written)
+ Ability to multitask and manage time effectively
+ Comfortable working in a fast-paced, high-volume environment
+ Must be located within commutable distance to the site
+ Must be flexible to work rotational shifts, including evenings and weekends based on business needs
+ Comfortable working under a strict attendance and performance polic
**Technical Skills:**
+ Experience with customer service technologies, such as:
+ MS Office (Word, Excel, Outlook)
+ CRM tools (Salesforce, Zoho, Freshdesk, etc.)
+ Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)
+ Ability to quickly learn new systems and tools
**Preferred Qualifications:**
+ Experience in a high-volume call center environment
+ Familiarity with workforce management tools (Calabrio, Verint, etc.)
+ Associate's or Bachelor's degree preferred
+ Experience handling customer escalations and de-escalation techniques
**Working Schedule:**
**Training (Weeks 1-4):**
+ Monday through Friday, 8:00 AM - 5:00 PM
+ In-office Monday - Thursday (mandatory), Remote on Friday
**Extended Training (Weeks 5-6):**
+ Monday through Friday, 8:00 AM - 5:00 PM
**Post-Training Schedule:**
+ Operating Hours: Monday - Friday, 7:00 AM - 8:00 PM & Saturday 7:00 AM - 4:00 PM
Shift will be assigned based on a shift bidding process driven by performance metrics (attendance, quality, adherence, etc.)
New hires should expect later shifts initially based on business needs
**Note:**
No planned or unplanned leaves will be permitted during the first 90 days of employment
Shift schedules are subject to change based on business needs and performance
**Work Model:**
**Hybrid** :
+ Up to 4 days remote and 1 day in office (post training). Remote work eligibility is strictly based on performance, attendance, and adherence to schedule requirements, and may be adjusted based on business needs.
+ Must have a quiet, distraction-free workspace
+ Hardwired internet connection is mandatory (WiFi not permitted)
**Additional Requirements:**
+ Background check and drug screening required
+ Strong adherence to attendance, schedule, and performance metrics
+ Ability to work in a structured, metrics-driven environment
**Important Job Expectations:**
+ Strict attendance policy with a points-based system is enforced
+ Consistent adherence to schedule, including login, breaks, and shift timings, is critical
+ This role requires working in a high-performance, fast-paced call center environment
**What happens next:**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be an **Customer Service Representative** today!
**\#P3**
**\#CB**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
**Pay rate and Shift**
+ Job Duration: 2+ Month (Temp to Hire)
+ Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM - 8:00 PM (Post Training)
+ During Training : (4 days in office, 1 day remote)
+ Post training Schedule : (4 days remote, 1 day in office)
+ Based on performance during training)
+ Pay Rate : ($18/hr to $19.50/hr) - Based on experience
**Job Summary:**
We are seeking a customer-focused and detail oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.
This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability. This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.
**Key Responsibilities:**
+ Handle inbound and outbound customer interactions via phone, email, and chat
+ Resolve customer inquiries, issues, and escalations in a timely and professional manner
+ Utilize internal systems and tools to research, document, and resolve customer concerns
+ Maintain accurate records of customer interactions and transactions
+ Meet and exceed key performance metrics (KPIs), including:
+ Average Handle Time (AHT)
+ Customer Satisfaction (CSAT/NPS)
+ Call Quality & Attendance
+ Follow established procedures, scripts, and compliance guidelines
+ Collaborate with internal teams to resolve complex customer issues
+ Prioritize workload effectively while handling high-volume requests across multiple channels
**Required Qualifications:**
+ Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar)
+ At least 1+ year of call center experience preferred
+ Minimum 1 year tenure in each of the last 3 roles (mandatory)
+ Proven ability to meet or exceed KPIs/metrics
+ Strong communication skills (verbal & written)
+ Ability to multitask and manage time effectively
+ Comfortable working in a fast-paced, high-volume environment
+ Must be located within commutable distance to the site
+ Must be flexible to work rotational shifts, including evenings and weekends based on business needs
+ Comfortable working under a strict attendance and performance polic
**Technical Skills:**
+ Experience with customer service technologies, such as:
+ MS Office (Word, Excel, Outlook)
+ CRM tools (Salesforce, Zoho, Freshdesk, etc.)
+ Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)
+ Ability to quickly learn new systems and tools
**Preferred Qualifications:**
+ Experience in a high-volume call center environment
+ Familiarity with workforce management tools (Calabrio, Verint, etc.)
+ Associate's or Bachelor's degree preferred
+ Experience handling customer escalations and de-escalation techniques
**Working Schedule:**
**Training (Weeks 1-4):**
+ Monday through Friday, 8:00 AM - 5:00 PM
+ In-office Monday - Thursday (mandatory), Remote on Friday
**Extended Training (Weeks 5-6):**
+ Monday through Friday, 8:00 AM - 5:00 PM
**Post-Training Schedule:**
+ Operating Hours: Monday - Friday, 7:00 AM - 8:00 PM & Saturday 7:00 AM - 4:00 PM
Shift will be assigned based on a shift bidding process driven by performance metrics (attendance, quality, adherence, etc.)
New hires should expect later shifts initially based on business needs
**Note:**
No planned or unplanned leaves will be permitted during the first 90 days of employment
Shift schedules are subject to change based on business needs and performance
**Work Model:**
**Hybrid** :
+ Up to 4 days remote and 1 day in office (post training). Remote work eligibility is strictly based on performance, attendance, and adherence to schedule requirements, and may be adjusted based on business needs.
+ Must have a quiet, distraction-free workspace
+ Hardwired internet connection is mandatory (WiFi not permitted)
**Additional Requirements:**
+ Background check and drug screening required
+ Strong adherence to attendance, schedule, and performance metrics
+ Ability to work in a structured, metrics-driven environment
**Important Job Expectations:**
+ Strict attendance policy with a points-based system is enforced
+ Consistent adherence to schedule, including login, breaks, and shift timings, is critical
+ This role requires working in a high-performance, fast-paced call center environment
**What happens next:**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be an **Customer Service Representative** today!
**\#P3**
**\#CB**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Job #NLX291321885