Job Details
Senior Manager, Clinical Informatics Solutions - Patient Engagement & Recruitment
Senior Manager, Clinical Informatics Solutions - Patient Engagement & Recruitment
Company: Citeline
Location: Remote, United States
Date Posted: Jul 23, 2026
Employment Type: Full Time
Job ID: R-2071
**Description**
**About Norstella:**
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world's leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
**Company Description:**
Citeline is the world's leading authority on commercial and R&D information for the pharmaceutical industry. We provide real-time intelligence featuring an unmatched data collection of global clinical trials, investigator profiles, drug development pipelines, company profiles, epidemiology data, and much more. Our Patient Engagement and Recruitment (PER) product suite delivers managed analytics services to leading CROs and life sciences organizations - combining Citeline's proprietary data and clinical expertise to accelerate patient identification, site selection, and trial enrollment at scale.
**Job Description**
As Senior Manager, Clinical Informatics Solutions within Citeline's Patient Engagement and Recruitment (PER) team, you will serve as a dedicated clinical real-world data analytics resource embedded within Citeline's managed service model, supporting CRO clients in executing pre-award feasibility and patient count activities across their proposal pipelines.
Your work is fundamentally oriented around the patient: who they are, where they can be found, and how real-world data can be used to reach them faster and more precisely within the context of clinical trial recruitment. You function as a clinical informatics working with one client, owning the translation of incoming protocols to support their RFPs into structured eligibility algorithms and RWD-driven population estimates that directly feed downstream patient engagement and recruitment strategy.
**Key Responsibilities**
+ Serve as the primary clinical real world data informatics resource for an assigned Citeline client, functioning and building that client relationship so you are embedded managed service FTE supporting pre-award feasibility workflows as part of Citeline's broader PER service offering.
+ Translate incoming protocols and RFPs into structured patient eligibility algorithms and executable database queries against Citeline's RWD sources, including medical and pharmacy claims, EHR, and laboratory data, with an eye toward actionable patient identification and recruitment planning.
+ Develop and maintain disease identification algorithms using ICD-10-CM, NDC, CPT, and LOINC codes, to ensure medically defensible cohort definitions aligned with sponsor and recruitment objectives.
+ Routinely execute SQL queries to produce patient prevalence estimates, treatment-eligible population counts, and geographic distribution analyses that support client site selection, enrollment modeling, and patient engagement planning.
+ Act as a clinical authority within the client's pre-award process, critically assessing protocol inclusion/exclusion criteria for real-world feasibility and flagging enrollment risk with data-informed mitigation recommendations.
+ Partner day-to-day with Citeline and client-side Business Development, Proposal Management, and Therapeutic leads to ensure feasibility outputs are accurate, timely, and positioned effectively within bid deliverables and defense presentations.
+ Leverage familiarity with CRO clinical delivery workflows including site feasibility, patient recruitment, and study startup to ensure Citeline's RWD outputs are contextualized within the operational realities of how clients actually execute trials.
+ Serve as the face of Citeline's PER managed service offering in client-facing interactions, including feasibility scoping calls, data interpretation discussions, and ongoing account touchpoints.
+ Contribute to the growth and refinement of Citeline's PER managed service model by surfacing client feedback, identifying capability gaps, and collaborating internally on product and service improvements.
+ All other duties, as assigned.
**Requirements**
+ 5+ years of experience in a clinical care or clinical research setting, with demonstrated hands-on use of real-world data systems in patient care or clinical research workflows.
+ Advanced degree (Master's or Doctorate) in Epidemiology, Biostatistics, Public Health, Pharmacy (PharmD), Medicine (MD/DO), or a related clinical or quantitative field preferred but not necessary.
+ Direct experience working at or embedded within a full-service CRO in a clinical delivery, feasibility, site intelligence, patient recruitment, protocol design or data analytics capacity strongly preferred; equivalent experience supporting CRO clients in a managed service or consulting capacity will be considered.
+ Proven experience querying large healthcare databases (claims, EMR/EHR, laboratory) to support feasibility, patient identification, epidemiology, HEOR, or population health analytics.
+ Working knowledge of CRO proposal and pre-award processes, including site feasibility surveys, enrollment forecasting, and bid defense preparation.
+ Familiarity with patient engagement and recruitment strategies in clinical trials, including how RWD informs site and patient targeting decisions.
+ Strong familiarity with clinical trial design and the ability to critically interpret protocol eligibility criteria through both a clinical and real-world data lens.
+ Solid understanding of the drug development lifecycle and the operational realities of trial execution across phases and therapeutic areas including oncology, rare disease, and immunology.
+ Exceptional ability to communicate complex clinical and analytic concepts clearly to client stakeholders across BD, clinical operations, and senior leadership.
+ Comfortable operating independently within a client environment while remaining tightly aligned with Citeline's internal PER team, standards, and service commitments.
+ Highly organized and deadline-driven, with the ability to manage multiple concurrent feasibility requests across client accounts without sacrificing quality.
**Benefits:**
+ Medical and Prescription Drug Benefits
+ Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
+ Dental & Vision Benefits
+ Basic Life and AD&D Benefits
+ 401k Retirement Plan with Company Match
+ Company Paid Short & Long-Term Disability
+ Paid Parental Leave
+ Paid Time Off & Company Holidays
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic_ _information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Company: Citeline
Location: Remote, United States
Date Posted: Jul 23, 2026
Employment Type: Full Time
Job ID: R-2071
**Description**
**About Norstella:**
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world's leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
**Company Description:**
Citeline is the world's leading authority on commercial and R&D information for the pharmaceutical industry. We provide real-time intelligence featuring an unmatched data collection of global clinical trials, investigator profiles, drug development pipelines, company profiles, epidemiology data, and much more. Our Patient Engagement and Recruitment (PER) product suite delivers managed analytics services to leading CROs and life sciences organizations - combining Citeline's proprietary data and clinical expertise to accelerate patient identification, site selection, and trial enrollment at scale.
**Job Description**
As Senior Manager, Clinical Informatics Solutions within Citeline's Patient Engagement and Recruitment (PER) team, you will serve as a dedicated clinical real-world data analytics resource embedded within Citeline's managed service model, supporting CRO clients in executing pre-award feasibility and patient count activities across their proposal pipelines.
Your work is fundamentally oriented around the patient: who they are, where they can be found, and how real-world data can be used to reach them faster and more precisely within the context of clinical trial recruitment. You function as a clinical informatics working with one client, owning the translation of incoming protocols to support their RFPs into structured eligibility algorithms and RWD-driven population estimates that directly feed downstream patient engagement and recruitment strategy.
**Key Responsibilities**
+ Serve as the primary clinical real world data informatics resource for an assigned Citeline client, functioning and building that client relationship so you are embedded managed service FTE supporting pre-award feasibility workflows as part of Citeline's broader PER service offering.
+ Translate incoming protocols and RFPs into structured patient eligibility algorithms and executable database queries against Citeline's RWD sources, including medical and pharmacy claims, EHR, and laboratory data, with an eye toward actionable patient identification and recruitment planning.
+ Develop and maintain disease identification algorithms using ICD-10-CM, NDC, CPT, and LOINC codes, to ensure medically defensible cohort definitions aligned with sponsor and recruitment objectives.
+ Routinely execute SQL queries to produce patient prevalence estimates, treatment-eligible population counts, and geographic distribution analyses that support client site selection, enrollment modeling, and patient engagement planning.
+ Act as a clinical authority within the client's pre-award process, critically assessing protocol inclusion/exclusion criteria for real-world feasibility and flagging enrollment risk with data-informed mitigation recommendations.
+ Partner day-to-day with Citeline and client-side Business Development, Proposal Management, and Therapeutic leads to ensure feasibility outputs are accurate, timely, and positioned effectively within bid deliverables and defense presentations.
+ Leverage familiarity with CRO clinical delivery workflows including site feasibility, patient recruitment, and study startup to ensure Citeline's RWD outputs are contextualized within the operational realities of how clients actually execute trials.
+ Serve as the face of Citeline's PER managed service offering in client-facing interactions, including feasibility scoping calls, data interpretation discussions, and ongoing account touchpoints.
+ Contribute to the growth and refinement of Citeline's PER managed service model by surfacing client feedback, identifying capability gaps, and collaborating internally on product and service improvements.
+ All other duties, as assigned.
**Requirements**
+ 5+ years of experience in a clinical care or clinical research setting, with demonstrated hands-on use of real-world data systems in patient care or clinical research workflows.
+ Advanced degree (Master's or Doctorate) in Epidemiology, Biostatistics, Public Health, Pharmacy (PharmD), Medicine (MD/DO), or a related clinical or quantitative field preferred but not necessary.
+ Direct experience working at or embedded within a full-service CRO in a clinical delivery, feasibility, site intelligence, patient recruitment, protocol design or data analytics capacity strongly preferred; equivalent experience supporting CRO clients in a managed service or consulting capacity will be considered.
+ Proven experience querying large healthcare databases (claims, EMR/EHR, laboratory) to support feasibility, patient identification, epidemiology, HEOR, or population health analytics.
+ Working knowledge of CRO proposal and pre-award processes, including site feasibility surveys, enrollment forecasting, and bid defense preparation.
+ Familiarity with patient engagement and recruitment strategies in clinical trials, including how RWD informs site and patient targeting decisions.
+ Strong familiarity with clinical trial design and the ability to critically interpret protocol eligibility criteria through both a clinical and real-world data lens.
+ Solid understanding of the drug development lifecycle and the operational realities of trial execution across phases and therapeutic areas including oncology, rare disease, and immunology.
+ Exceptional ability to communicate complex clinical and analytic concepts clearly to client stakeholders across BD, clinical operations, and senior leadership.
+ Comfortable operating independently within a client environment while remaining tightly aligned with Citeline's internal PER team, standards, and service commitments.
+ Highly organized and deadline-driven, with the ability to manage multiple concurrent feasibility requests across client accounts without sacrificing quality.
**Benefits:**
+ Medical and Prescription Drug Benefits
+ Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
+ Dental & Vision Benefits
+ Basic Life and AD&D Benefits
+ 401k Retirement Plan with Company Match
+ Company Paid Short & Long-Term Disability
+ Paid Parental Leave
+ Paid Time Off & Company Holidays
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic_ _information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Job #NLX294809623