The positions in this job family are responsible for the on-going monitoring, maintenance, and administration of free-standing or networked systems. Systems range from stand-alone PC applications, to minicomputers, to Local Area Networks (LANs) with 100 or more users. Incumbents serve as the focal point or immediate help desk for clients in the area or facility supported. Incumbents also provide assistance ranging from installing new equipment, solving complex operating problems, and providing project coordination for implementation of new network and/or PC-based systems.Systems Administrator II is the career level where incumbents provide support to Agency end-users by answering questions regarding hardware and software problems and identifying and resolving problems of a basic procedural nature. Incumbents at this level are also developing an understanding of local area networks and other environments (e.g., Unisys, WAN, NOVELL) through on-going maintenance and monitoring of the network environment and maintaining user accounts, security, and electronic mail. The majority of their time is spent working on usual or re-occurring requests for service and problem resolution. Incumbents at this level are typically proficient in a variety of standard software applications, computer hardware trouble-shooting, and basic communication software. Incumbents at this level may also be responsible for administering PC-based database systems, complex application systems such as billing systems, network management systems, and others. Persons in this classification may function as the webmaster or LAN and/or host System Security Administrator.